Important notice: Holiday Shipping SchedulePlease click HERE for more information.

FAQ

  • Finding items

  • What if I want an item, but it is on backorder?

    We strive to maintain adequate safety stock levels. However, occasionally we may run out of or run low on a particular item. You may proceed with your order even if we don't have enough on hand to fulfill your order right away. We automatically ship backordered items as they become available.

  • Placing orders

  • How do I place an order?

    Placing an order with us is fast and easy! Once you've found the items you would like to purchase, simply click on the Add to cart button then the Purchase button within the Cart page. Next follow the instructions on each page.

  • Do I need to register?

    If you are a first time visitor to the store, you will need to register with us. Registering will allow access to purchasing on the store site and will make your subsequent visits efficient. Any information you provide is held with the utmost care and security. To read more about this, see our Privacy Statement.

  • What if I have a problem while placing an order?

    Although most online orders go very smoothly, occasionally you may experience some bumps in the road. If you are not sure about what to do next to complete your order, try beginning at your shopping Cart by clicking on Cart from the top toolbar menu. In most cases, you'll get back on track and easily complete your order. If you continue to have trouble with your order, please contact the Summit Group customer care team at 877-265-7064 (USA) or 1-630-775-2856 (Intl) between 7:30am and 5:30pm Central, Monday through Friday or via e-mail at cs.unitedshop@summitmg.com.

  • What if I am interested in a custom quote for a particular item?

    Please email the United Account Team at cs.unitedshop@summitmg.com and provide information about your request. A member of the team will contact you promptly to discuss your project.

  • How do I place a rush order if I need my items prior to an event?

    If there is a specific in hands date for your order or you need it to be rushed to you as soon as possible, please call customer care team at 877-265-7064 (USA) or 1-630-775-2856 (Intl) between 7:30am and 5:30pm Central, Monday through Friday to discuss your needs.

  • Does United Shop offer an employee discount?

    Yes. Employee discounted pricing is available by accessing the United Shop through Flying Together. Shop this version of United Shop through Flying Together > Company > United Shop.

    Click here to purchase United branded merchandise with a personal credit card.

  • Can I view my past online orders?

    Once you have logged into the site, you can click on the My Account button located in the top toolbar menu to access your account information.

    Use Order History located in the top toolbar menu above the search box. Click on the order number to view the order receipt page and order creation date.

    To view track the shipment of your order, click the link at the bottom of the receipt page.

  • Can Summit Group assist with United Airlines reservations or MileagePlus accounts?

    Summit Group is a third party vendor that specializes in branded merchandise. For questions regarding United or the MileagePlus loyalty program, go to www.united.com.

  • What if I need to cancel an order?

    For orders that have already shipped, please see the return or exchange policy. For items that have not shipped, please contact Summit Group Customer Care Team at 877-265-7064 (USA) or 1-630-775-2856 (Intl) between 7:30am and 5:30pm Central, Monday through Friday.

  • Billing information

  • What forms of payment do you accept?

    United Shop accepts the following credit cards: MasterCard, Visa, American Express, and Discover. Please note that your card will be charged by Summit Group, LLC.

    Visit the employee version of United Shop on Flying Together for discounted prices. Shop this version of United Shop through Flying Together > Company > United Shop or by clicking here.

  • Can I use my miles to buy products on the United Shop?

    At this time you cannot use MileagePlus miles to pay for items on the United Shop. United Shop will accept the following credit cards: MasterCard, Visa, American Express, and Discover. Please note that your credit card will be charged by Summit Group, LLC.

  • Why am I being asked to re-enter my credit card information?

    As part of our continuing efforts to protect your sensitive payment information, we follow various industry standard guidelines. As part of these guidelines, the system will require you to periodically re-enter your credit card number in order to maintain the highest levels of end-to-end protection for your transactions.

  • Shipping information

  • When and how does my order ship?

    We offer a variety of shipping options through our exclusive relationship with UPS. We calculate shipping charges from the zip code where the merchandise will be shipped and add the charge to the shopping cart. To view the applicable shipping charges, enter the shipping address zip or postal code in the text box provided. Final shipping charges are shown before checkout.


    Note: UPS does not deliver to PO boxes. If a PO Box address is entered, the order will automatically ship via USPS and does not supply tracking. Summit Group is not responsible for lost or damaged shipments.

  • What are my shipping options?

    We ship exclusively with UPS. The following shipping services are available on our website.

    US Domestic Shipping Options

    UPS Mail Innovations: Best Value - This is our most economical shipping service for shipments under 1 lb and shipped within the US. UPS provides shipping and tracking on the shipment, but the post office makes the final delivery to your destination address. Transit times are comparable to First Class Mail plus one day.


    UPS Ground: Standard UPS Ground delivery is the most economical shipping service offered for all packages over 1 lb or if a shipment requires guaranteed delivery. Based on the destination zip code, UPS guarantees delivery of all shipments within the US between 1 and 5 business days from our Chicago distribution center.


    UPS Blue 2nd Day Air: This service will guarantee delivery of your US domestic shipment within 2 business days from our Chicago warehouse. Orders for this service must be placed before 3 pm Central time to ship the same day.


    UPS Red Next Day Air: This service will guarantee delivery of your US domestic shipment the next business day from our Chicago warehouse. Orders for this service must be placed before 3 pm Central time to ship the same day.

    International Shipping Options

    UPS Ground to Canada: This is our most economical shipping service to Canada. All shipments are shipped ground from our US distribution center in Chicago to most locations in Canada.


    UPS International 2-5 Day: This expedited service guarantees delivery of your package to 220 countries and territories within 2-5 business days.


    UPS International 1 to 3 Day: This express service guarantees delivery of your package to 60 countries and territories within 1 to 3 business days.

  • When will my merchandise ship?
    • If merchandise is in stock at our warehouse, your order will ship within 48 hrs.
    • If merchandise is shipped from an off-site warehouse or is a drop-ship item, please allow 3-4 weeks for shipment.

    If merchandise is on backorder, it should show an expected delivery date on-line. This is the date the item is expected to be in stock in the warehouse. Your order should ship within 24 hours of that date. If a date is not shown, or you need the product for an event, please call your United Shop customer care team at 877-265-7064 (USA) or 1-630-775-2856 (Intl) between 7:30am and 5:30pm Central, Monday through Friday.

  • What if I need to ship an order to an international address?

    Many United Shop products are available for delivery outside the United States. If an item cannot be shipped outside the United States, "This item cannot be exported" will be noted on the product detail page.


    We will ship orders internationally via UPS. All duties and taxes will be the responsibility of the purchaser. The duties and taxes will not be included in the order total but will be added to the order upon delivery and confirmation of the charges. Please contact customer care with questions regarding international shipping.

  • What number do I use to track my order, shipping via 'Best Value'?

    Your order confirmation will say "UPS" number, you can click on that number and track the package to your local post office. You can use Package ID, Tracking number, or Delivery Confirmation Number. Tracking of your purchase is available at www.ups.com. Note: The package should arrive at final destination within 1 business day after being received at the local USPS location.

  • Returns and damaged items

  • Returns and damaged items
    Shipping damage:
    INSPECT ALL PACKAGES IMMEDIATELY UPON RECEIPT.
    You may refuse delivery of a damaged package. All damages, shortages, or errors must be reported to Summit within 1 week of receipt of the package. Please have the order number ready when you call so Summit's Customer Care representative may file a damage claim with the carrier. Once the carrier has confirmed the damaged shipment, a replacement will be sent to you at no additional charge.
    Summit Group will replace defective or incorrect product if such product is reported to Summit Group's Customer Care department within 30 days of receipt.
    For product shipped from Summit's warehouse, Customer Care will provide a Return Authorization number and have UPS issue a pre-paid call tag for return of the unit to Summit's warehouse. Merchandise being returned must be shipped within 10 business days of receipt of the call tag and include all product components. Please include the Return Authorization number on the outside of the return packaging. A replacement unit will shipped at no expense to you once the defective or incorrect product has been received and inspected at Summit's warehouse. It is important that all product components be returned, such as cables, adapters, etc., since incomplete product will not be eligible for credit.
    Summit Group cannot accept returns of defective or wrong product after 30 days from when you received it. For defective product, after 30 days, you may contact the manufacturer and utilize the manufacturer's warranty that accompanied the product. Customer Care will be glad to provide you with an order acknowledgement for you to use as proof of purchase when contacting the manufacturer.
    Exchanges:
    If you wish to return or exchange an item for reasons other than damage, defective, or incorrect item please contact Customer Care within 30 days of receipt of the product to initiate such a return or exchange. No returns or exchanges may be made after 30 days.
    Customer Care will provide you with a Return Authorization number that should be included on the outside of the return packaging. To be eligible for credit or exchange, the product must be unused, in original packing materials, and include all components. Merchandise not in conformity with these requirements will be subject to a reduced credit up to the full value of the product.
    Please return the unwanted product to Summit within 10 business days of receipt of the Return Authorization number. It is your responsibility to pay for any shipping costs associated with the return. Please retain the receipt from the carrier for your records.
    Please note that all returns and exchanges for product that is not damaged or defective may be subject to a 15% restocking fee. Worn apparel items and any customized product shipped directly from the manufacturer are not eligible for return.
    For product shipped from Summit Groups warehouse, credit will be issued once the unit has been received and inspected. For items being returned to a supplier, credit will be issued once the supplier has received and inspected the product being returned.
    Returns:
    Should it become necessary to return any product, call Customer Care at toll-free # 877-847-8717 between 8:00am 4:30pm CST, Monday Friday or email cs.returns@summitmg.com to obtain a Return Authorization number (RA#). Unauthorized returns without an RA # will not be accepted. All returned product must be complete and include all components of the item being returned, such as cables, adapters, etc.
    If you wish to return an item for reasons other than damage, defective, or incorrect item contact Customer Care within 30 days of receipt of the product to initiate such a return or exchange. No returns or exchanges may be made after 30 days. Please note that all returns and exchanges for product that is not damaged or defective may be subject to a 15% restocking fee. Worn apparel items and any customized product shipped directly from the manufacturer are not eligible for return.
    Damaged goods:
    Inspect all packages immediately upon receipt. You may refuse delivery of a damaged package. All damages, shortages or errors must be reported to Customer Care within one week of receipt of the package. Please have the order number ready when you call so that the representative may file a damage claim with the carrier. Once the carrier has confirmed the damaged shipment, a replacement unit will be shipped at no expense to you.
    Defective or Incorrect Product
    Summit Group will replace defective or incorrect product if such product is reported to the Customer Care department within 30 days of receipt. After 30 days, contact the manufacturer and utilize the manufacturer's warranty that accompanied the product. Request a proof of purchase from Customer Care before contacting the manufacturer.
    For product being returned within 30 days of receipt, if it shipped from our warehouse, Customer Care will provide a Return Authorization number and have UPS issue a pre-paid call tag for return of the unit to our warehouse. Return the product within 10 business days of receipt of the call tag and include all product components and item(s) must be in their original packaging. Be sure to include the Return Authorization number on the outside of the return packaging. A replacement unit will be shipped at no expense to you once the defective or incorrect product has been received and inspected at the warehouse. For product shipped directly from a supplier's facility, Customer Care will coordinate with the supplier to have the unit in question picked up from the customer. Once the supplier has received and inspected the returned product, a replacement unit will be shipped at no expense to you directly from the supplier. All components of the product must be returned in their original packaging.
  • Shortages and mistakes

    Please call or email customer care at 877-265-7064 (USA) or 1-630-775-2856 (Intl) between 7:30am and 5:30pm Central, Monday through Friday or cs.unitedshop@summitmg.com. We will process an exchange or replacement as required.

  • Refused shipments

    If you choose to refuse a shipment for any reason other than shipping damage, you will be responsible for all shipping charges and a restocking charge of 15% may be deducted from any credit issued.

  • Unauthorized returns

    Any product returned without a Returns Authorization will not be eligible for credit.

  • Please click HERE to see a current list of states requiring sales tax.